Intermediary help line 0344 481 2010

The intermediary support team are available from 9.00am to 5.00pm, Monday to Friday.  

If you need some assistance with registration, if the lending criteria pages do not answer your query, or if you require help or assistance with our affordability calculator, online trading service and application manager/document upload please call us on 0344 481 2010.


Case updates

For updates on the progress of an application, please refer to either ‘case tracking’ on the online trading service or the application manager summary page.

If this does not provide the information you require please ring the help line. Please do not ring your BDM for case updates.

All calls to 0344 numbers cost the same as national call rates to 01 or 02 numbers. They are normally included in bundled minutes and unlimited fixed and mobile call packages in the same way as regular landline numbers.

join-our-panel

Join our panel

Before you can do business with us you will need to join our panel.

application-manager

Application manager

Using the Application manager you can upload supporting documents and track cases online.

affordibility-calculator

Affordability calculator

Calculate your client's borrowing ability. Save, amend and review information.

document-library

Access our document library

You can access the full range of useful forms in the document library.

online-trading-service

Online Trading service

Obtain your mortgage illustration & AIP, submit applications and track business online.

product-range

Current product range

Download a copy of the current mortgage rate card.