The Intermediary Support Team are available from 9am to 6pm, Monday to Friday.
If you need some assistance with registration, if the lending criteria pages do not answer your query, or if you require help or assistance with our Affordability Calculator, Online Trading service and Application Manager/Document Upload please ring the Help Line.
Case Updates
For updates on the progress of an application, please refer to either ‘case tracking’ on the Online Trading Service or the Application Manager summary page.
If this does not provide the information you require please ring the Help Line. Please do not ring your BDM for case updates.
All calls to 0344 numbers cost the same as national call rates to 01 or 02 numbers. They are normally included in bundled minutes and unlimited fixed and mobile call packages in the same way as regular landline numbers.