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Our latest service standards

Our underwriters are currently assessing fully packaged mortgage applications received within the last 72 hours, which have been submitted, together with a completed affordability calculation and payment of all fees.

The Intermediary Terms of Business have been updated (May 18th, 2018). Please read our Terms of Business.

Loyalty products/variations

We offer our existing borrowers a fully advised mortgage review for any variations required on their mortgage, including:

Amendments to mortgage term
Changes to repayment method
Loyalty product transfers at the end of an existing mortgage deal

Your client can contact our Central Mortgage Team to discuss their needs on 0344 481 1231 between the hours of 8am - 7pm (Monday to Thursday), 8am - 6pm (Friday) or 9am - 12.30pm (Saturday).

You can view our current loyalty products here.

A Consent to Release Information form, signed by the customers, will be required if you need details about their existing mortgage.

Please return the completed form by fax on 0115 956 4777.