Contact us

Case updates and new business enquiries

Pre-application enquiries

You can contact your Business Development Manager (BDM) with any new business enquiries or you can contact the intermediary enquiry line on 0344 481 0029 or

Intermediary enquiry line opening hours

Monday, Tuesday, Thursday, Friday Wednesday
9.00am - 5.00pm 9.30am - 5.00pm


Contact your local Business Development Manager

If you have a new business enquiry you need to discuss in detail, please use the postcode checker below to find your closest BDM.

Post-application enquiries

Brokers and solicitors can call our mortgage processing team on 0344 481 0029 and select option 1 for all case updates (open 9.00am - 5.00pm Monday to Friday).

If you'd like to speak to an underwriter with a technical query about a case in progress please call 0344 481 0075 (open 10.00am - 4.00pm Monday to Friday).

Amanda Miller

London and South East

Telephone based

Tel: 07971 752 589

Rebecca Faith

South West and South

Telephone based

Tel: 07596 595 020

Heidi Lang

Central, North East and West

Telephone based

Tel: 07824 142 269

Emma Weisz

Enquiry Line Manager

Tel: 0344 481 0029