Our business development managers (BDMS) regularly get sent questions when they're out of the office and unable to reply, so we've listed our most frequently asked ones here for you.
I'm locked out of my account, or I’ve forgotten my username/password
You can reset your password or get a reminder of your username here. Or, if you’re locked out of your account, all you need to do is pop an email to mortgage.desk@thenottingham.com or call our intermediary enquiry line on 0344 481 0029 and choose option two.
I'm struggling to get an application submitted
If you’re getting an error message whilst submitting an application and can’t move forward, screenshot the error message including a timestamp of your laptop screen and email it over to mortgage.desk@thenottingham.com along with the product you’re trying to apply for. We’ll investigate the issue with our IT team, and we’ll get back to you as soon as possible.
I need to change something on an application I’ve already submitted
Please fill out an application amendment form and upload this to the case and one of our underwriters will process the change within our current SLAs. A property change can only be done in the first two months of an offer, otherwise this will require a rekey and a new product.
What is your Product Transfer Process?
We've wrote a full article on our product transfer process which we think you will find helpful.
How do I work out RIO affordability?
To work out RIO affordability, use our calculator but key a 40-year term to get the maximum lend and ignore message regarding lending into retirement. Remember, we use lowest earning applications with pension and transferrable income only. We don’t currently take SIPP or pension drawdown into account for client’s affordability.
How will my self-employed applicant be assessed?
We require three years trading, two years SA302s and TYO and well take the latest years’ income. If it’s more than a 20% increase on the previous year we may ask for an accountant to confirm that this income is sustainable
How can my client achieve 5.5x income?
If they are earning over £75,000 and using a 5-year fixed product.
What is the maximum loan size from The Nottingham?
You can view our maximum loan size for residential mortgages and buy-to-let mortgages here.
Do you lend on flats?
Yes absolutely. Check our residential criteria or buy-to-let criteria for flats.
Contact us
Give us a call if you have a new enquiry on 0344 481 0029 and choose option two. We’re available 09:00am until 5:00pm Monday to Friday.
If you have a new business enquiry, contact your local or telephone BDM.
If you’re looking for an update on a case, email mortgage.processing@thenottingham.com and the team will investigate this for you.
Our business development managers (BDM) regularly get sent questions when they're out of the office and unable to reply, so we've listed our most frequently asked ones here for you.
You can reset your password or get a reminder of your username here. Or, if you’re locked out of your account, all you need to do is pop an email to mortgage.desk@thenottingham.com or call our intermediary enquiry line on ttel:0344 481 0029 and choose option two.
If you’re getting an error message whilst submitting an application and can’t move forward, screenshot the error message including a timestamp of your desktop screen and email it over to mortgage.desk@thenottingham.com along with the product you’re trying to apply for. We’ll investigate the issue with our IT team, and we’ll get back to you as soon as possible.
Please fill out an application amendment form upload this to the case and one of our underwriters will process the change within our current SLAs. A property change can only be done in the first two months of an offer, otherwise this will require a rekey and a new product.
We've wrote a full article on our product transfer process which we think you'll find helpful.
To work out RIO affordability, use our calculator but key a 40-year term to get the maximum lend and ignore message regarding lending into retirement. Remember, we use lowest earning applications with pension and transferrable income only. We don’t currently take SIPP or pension drawdown into account for client’s affordability.
We require three years trading, two years SA302s and TYO and well take the latest years’ income. If it’s more than a 20% increase on the previous year we may ask for an accountant to confirm that this income is sustainable.
If they are earning over £75,000 and using a 5-year fixed product.
You can view our maximum loan size for residential mortgages and buy-to-let mortgages here.
Yes, absolutely. Check our resiential criteria or buy-to-let criteria for flats.
Contact us
Give us a call if you have a new enquiry on 0344 481 0029 and choose option two. We’re available 09.00am until 5.00pm Monday to Friday.
If you have a new business enquiry, contact your local or telephone BDM.
If you’re looking for an update on a case, email mortgage.processing@thenottingham.com and the team will investigate this for you.