Our latest service levels

We understand at The Nottingham for Intermediaries that it's handy to have an idea of timescales to keep you and your clients in the know. Therefore we review our service levels regularly to make sure they are as accurate as possible. 

Our latest service level timeframes are below.   

Service levels: Last updated 16th May 2024

  • Broker registration: Approximately 1 day 
  • Initial case assessment: Approximately 3 days
  • Document processing: Approximately 3 days 

We would advise checking the status of your case via the broker portal, please do not contact us until the service level timeframes have lapsed.