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Our latest service standards
Our underwriters are currently assessing fully packaged mortgage applications received within the last 72 hours, which have been submitted, together with a completed affordability calculation and payment of all fees.
The Intermediary Terms of Business have been updated (May 12th, 2017). Please read them.
Registered intermediaries can assess an applicants’ borrowing ability, submit an AIP and a mortgage application, upload documents and track case progress via our online services.
We assess an applicant’s borrowing ability for a residential mortgage using an Application Affordability Calculation, based on their income, commitments and expenditure.
This will confirm the maximum amount we will be prepared to lend.
Before you begin inputting a residential AIP/application onto the Online Trading service you must have completed and saved an Application Affordability Calculation for your client(s).
Not yet registered with us?
We offer a Quick Affordability Calculator for those advisers yet to register with us. This affordability calculation cannot be saved or submitted with a mortgage application.
We hope you find this facility helpful and that it encourages you to register.
Our Application Manager will show you the progress of each of your applications submitted through the Online Trading service. It will also allow you to upload the required supporting documentation and download a copy of the mortgage offer.
Affordability Calculator and Document upload system
Online Trading service
Help with online trading
Before you can do business with us you will need to join our panel.
Using the Application manager you can upload supporting documents and track cases online.
Calculate your client's borrowing ability. Save, amend and review information.
You can access the full range of useful forms in the document library.
Obtain KFIs & AIP, submit applications and track business online.
Download a copy of the current mortgage rate card.